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eCOGRA (or the eCommerce and Online Gambling Regulation and Assurance) is an organization that guarantees quality service and responsible actionwithin the casino industry. Dedicated to deliver punctual payments, secure data-banking of personal information, fair play, sincere promotions and dependable performance from australian casino websites, eCOGRA assures this quality of service for australian casino players gaming on casino websites carrying the eCOGRA seal. The eCOGRA seal is distinguishable by its SAFE AND FAIR tagline and standard.
As a not for profit group, eCOGRA is a completely independent entity that sets the finest standards for gambling sites. Its primary objective is to ensure fair play and protection of internet casinos by monitoring and rating gambling website operator and management conduct. eCOGRA makes certain that the sites that receive its quality seal up hold legitimate and lawful gambling that is made available to online casino Australia clients.
Aside from this, if a player ever encounter a dispute with the Lucky Nugget website operators, eCOGRA provides both parties an exceptional venue and service for mediation and dispute resolution. eCOGRA also appoints an experienced and expert representative as a Fair Gaming Advocate that will lead services in mediation and dispute resolution with the efficiency and professionalism expected of a fair and unbiased authority in online gambling. The Advocate is always accessible for disgruntled australian players and will represent the australian player in having his concerns and inquiries entertained in a timely and qualified manner.
eCOGRA has the ultimate mission of protecting players in their requirements for fair gambling play and accountable gambling operator behavior. By letting players know what their rights are, eCOGRA is able to settle disagreements with gambling websites that carry their quality seal. Member websites are also informed of their rights and responsibilities by the requirement to uphold the eGAP, or the guidelines for operator and player standards.
The eGAP is further enforced through eCOGRAs regular monitoring and evaluation screenings that certifies that the online gambling industry standards are met at the highest compliance levels in terms of client support, fair casino play, professionalism, intervention in handling disputes, and proper standard operating procedures. The eCOGRA is also devoted to improving and developing its own standards and measures by continuous research into the nature of gambling and its progress in terms of customer base and service needs.
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With eCOGRA`s philosophy that gambling should be a secure and worriless environment for both players and gambling operators, it is committed to compliment the utmost efforts that these certified gambling sites offer in fair, safe, and dependable gambling. eCOGRA sets the standards in online gambling operations and services with an all-encompassing charter to maintain integrity and protection so you are safe playing pokies
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